Contact

Reach the right desk first time.

Operational matters are answered around the clock under contract. Everything else follows office hours, 09:00–17:30 EET, Monday to Friday.

ops@vostokhub.com · +372 602 7431
Delivery incidents, packaging failures, emergency changes.

sales@vostokhub.com
Contracts, capacity planning, trial catalogues.

abuse@vostokhub.com
Timestamps in UTC, source addresses, and the hostname involved.

peering@vostokhub.com
Open policy — see Network for requirements.

legal@vostokhub.com
Include the title, the rights holder, and the territory concerned.

security@vostokhub.com
Coordinated disclosure welcome; first response within two business days.

Registered office

Vostok Hub OÜ
Pärnu mnt 141
11314 Tallinn
Estonia

Registry code 14392085 · VAT EE102071648

Including this in the first message removes at least one round trip.

The hostname and the exact request path
Timestamps in UTC, with observed and expected behaviour
Client region and access network, if known
A full response header dump from a failing request, including our request identifier
Whether the same request succeeds directly against the upstream, bypassing the shield

The last item resolves a surprising share of reports on its own.

Packaging, origin shield and archive for video-on-demand catalogues.

ops@vostokhub.com
+372 602 7431
Duty engineer 24/7